Leveraging AI to Ignite Innovation in Small and Medium Enterprises: Challenges and Opportunities: Small and Medium Enterprises use AI

Peiqian Wu; Yingze Zhu; Wenli Chen; Yongchao Du

doi:10.71113/JCSIS.v2i3.159

Authors

Peiqian Wu School of Educational Science, Anhui Normal University, Wuhu, China
Yingze Zhu Institute of Higher Education, East China Normal University, Shanghai, China
Wenli Chen School of Psychology, Shaanxi Normal University, Xi’an, China
Yongchao Du School of Educational Science, Anhui Normal University, Wuhu, China

DOI:

https://doi.org/10.71113/JCSIS.v2i3.159

Keywords:

AI, SMEs, Innovation, Policy Supports, Competitiveness

Abstract

Small and medium enterprises (SMEs) form the backbone of many economies, yet they often struggle to remain competitive and innovative under resource constraints. Rapid advances in artificial intelligence (AI) offer fresh possibilities for SMEs to transform their operations, discover untapped market segments, and foster resilient business models. AI tools can enhance decision-making and reduce operational inefficiencies, from automating repetitive processes to generating predictive insights. At the same time, ethical considerations and data privacy concerns underscore the importance of implementing AI responsibly. By embracing cross-sector collaboration, developing robust training programs, and advocating for supportive policy frameworks, SMEs can harness AI’s immense potential without compromising social values or organizational integrity. This paper highlights both the opportunities and challenges AI poses, proposing actionable strategies that enable SMEs to drive sustainable, inclusive growth.

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